Tag: Workforce Development Center
Hard work, determination, translate into career in phlebotomy
Maria Lopez always knew she wanted to be a nurse. In Mexico City, where she lived before coming to the United States, she even began taking classes. While Lopez didn’t complete her studies, she never abandoned her dream. So when Lopez saw a flyer at the Mexican store advertising the Integrated Certified Nursing Assistant (I-CNA) course at the College of Southern Idaho (CSI), she knew this was an opportunity to make her dream a reality.
At CSI, the I-CNA program is offered through a partnership between its College and Career Readiness (CCR) and Workforce Development Center programs and the Health Science and Human Services department. It is designed to help non-native English speakers learn or improve their English while pursuing their CNA certification. Participants include English-language-learning U.S. citizens, refugees, immigrants, and foreign nationals from various national backgrounds, including countries in Africa, the Middle East, Asia, and Latin America.
“Because the program integrates English language and civics instruction into the standardized CNA curriculum, it takes a whole semester to complete, as opposed to the eight weeks of the general population version of the CNA class at CSI,” said Philip Valenta, industry training coordinator for CCR. “Otherwise, our students are completing the same clinicals and exams as the students of any other CNA section offered on campus.”
The I-CNA program provides a dedicated English Language Acquisition (ELA) instructor to help students improve their language skills and support them during their CNA instruction. The program also includes support outside the classroom, including securing funding assistance, figuring out transportation and childcare options, and creating study groups. And because the cohorts are small—about 10 students are served each semester—CCR can follow up with program graduates to see how they’re doing, personally and professionally. The program was perfect for Lopez, so she enrolled on Jan. 10, 2021.
Lopez, who has been in the U.S. for 26 years, found the customer service and guest relations skills she acquired working at a casino, first as a housekeeper, then as a desk clerk, translated well to being a CNA. But studying medical terminology in her second language proved to be particularly challenging. Fortunately, her children, ages 17, 35, and 38, have been supportive and encouraging.
“They’ve been incredible. I’m 56, so going back to school was a little hard, especially at my age. But when I begin something, I don’t stop,” said Lopez. “Sometimes, I’d take a picture of something I didn’t understand and send it to my daughter-in-law and have her explain it to me.”
Lopez also studied with her youngest daughter.
“She’ll be graduating early in February, and she wants to be a CNA, too,” said Lopez. “She helps me a lot, and I always practice with her.”
In addition to support from her family, Lopez also appreciates the help she received from her instructors at CSI.
Through hard work and determination, Lopez finished the I-CNA program in June and passed her exams in August. After getting hired as a CNA at St. Luke’s Magic Valley in September, Lopez decided to take the 80-hour phlebotomy course at CSI, which she completed in December. She continues to improve her skills—in both nursing and English.
“When I was taking the CNA course, I had to read some chapters four or five times in English and one or two times in Spanish. I even downloaded a translation app on my phone to help me,” said Lopez. “But now, in my phlebotomy class, I need minimal translation to understand.”
Lopez loves her new job, but she hasn’t forgotten the importance of customer service and hard work. “It doesn’t matter what language you speak,” said Lopez. “It matters how you do your job, how you handle difficult situations, and how you choose to care for people.”