When Kara Mahannah stepped into the role of program manager at the College of Southern Idaho’s Medical Assisting Program in 2009, she knew she was inheriting a legacy. Now, as the program prepares to admit its 35th cohort, Mahannah continues to drive innovation and inspire the next generation of healthcare professionals.

Medical assistants play a crucial role in outpatient healthcare settings. They are trained to perform both administrative and clinical tasks—everything from scheduling appointments and managing patient records to taking vital signs, assisting with exams, drawing blood and educating patients.

“We train students for a wide range of roles in clinics—from front desk operations to assisting with procedures in family practice, pediatrics, urgent care and specialty settings,” said Mahannah.

“We adjusted the hours from five days a week to two and a half,” said Mahannah. “That flexibility really helps students who are balancing school with work and family.”

She’s also pushed for technological advancements, replacing heavy textbooks with digital resources and integrating electronic health record systems into the curriculum. 

“Everything is accessible from day one,” she said. “And students get real-world practice using tools they’ll encounter on the job.”

The program’s five-year job placement rate of nearly 88 percent and a national credentialing exam pass rate of 91.3 percent speak to its quality. Mahannah credits much of that success to her technical advisory committee, a diverse group of over 30 stakeholders from the community, clinics, education and CSI administration.

I’m constantly reaching out to employers, asking how we can work together,” said Mahannah. “We hold lunch-and-learns, attend health fairs, and ensure our curriculum aligns with industry needs.

Kara Mahannah

But for Mahannah, the heart of her work lies in student transformation. She recalled a woman who joined the program after caring for her terminally ill husband.

“She called and said, ‘I think I’m too old to do this,’” said Mahannah. “But she worked so hard, commuting from Glenns Ferry on a tight budget—and this was before we changed from five days a week to two and a half. I’ll never forget the moment when she walked across that graduation stage, with her kids and grandkids cheering.”

Another student with a physical condition that didn’t allow her to meet some of the physical demands of the clinical track, but Mahannah helped her pivot to an administrative path. “She stayed in the program and is now working in a medical office,” she said. “We found a place where she could thrive.”

Mahannah emphasizes skills beyond the technical, like empathy, communication, and professionalism. 

“Human interaction isn’t going away in healthcare,” she said. “Medical assistants are often the ones patients talk to most.”

Looking ahead, Mahannah wants to continue offering a thriving, high-quality program that produced competent medical professionals in an affordable setting.

“I want students to feel like they’re part of a professional team that cares for others,” said Mahannah. “This isn’t just a job—it’s a calling.”